Frequently asked question
Although each trip will have its own intricacies, there are a few recurring questions that our customers commonly ask:
Cancellations / Refunds:
Fees will be applied per person according to the following schedule, based on the date we receive your written notification:
Cancellations initiated by the participant received in writing to The Adventurous Co. (TAC) with more than 60 days notice before tour start date will receive their deposit as a credit to be used towards future tours with TAC. The credit expires 1 year after issued.
Cancellations initiated by the participant received in writing to TAC with 60 or less days notice before the tour start date will forfeit their deposit as a cancellation fee. Any balance payments can be held on file as a credit to be used towards future tours and services with TAC. The credit expires 1 year after issued.
Cancellations initiated by the participant received in writing to TAC with 30 or less days notice before the tour start date will forfeit their deposit and any balance payments as a cancellation fee.
No refunds will be provided for any reason for unused portion of a trip once the trip begins, including if you leave a trip for any reason or have to be removed from a trip. The trip price is a package cost and refunds and credits are not available for services not used.
There are no exceptions to this cancellation and refund policy, including for reasons related to weather, terrorism, civil strife, personal, family or medical emergencies or any other circumstances beyond our control. For this and other reasons, we encourage you to purchase trip cancellation and interruption insurance and travel protection (i.e., travel medical insurance and emergency evacuation services).
TAC is not responsible for expenses incurred by Participants in preparing for a trip (i.e. nonrefundable advance purchase air tickets, equipment, etc.) or for any additional arrangements pre-departure or post-departure date. The term applies whether the tour is altered, modified, or cancelled by us or by you for any reason.
Because the tour may be cancelled when a minimum number of Participants have not signed up, we recommend that you either purchase refundable air tickets or wait until we have confirmed with you approximately 2 months prior to the tour that we have a sufficient number of Participants.